This project showcases two explainer videos on installing the Brivo Door Station, one of Brivo's core security products.
The goal was to support partners during real-world installs by providing a clear, visual reference they could follow on the job.

In collaboration with Subject Matter Experts (SMEs), I consolidated internal installation resources and designed these two videos to guide technicians and admins through the complete installation process, using step-by-step instructions with visuals.

Within two months of release, the videos helped reduce Brivo Door Station installation–related support calls by 27%, indicating improved installer confidence and on-the-job performance.

Executive Summary

The Process

I partnered with SMEs to develop a detailed storyboard and led an iterative review process focused on improving instructional clarity, sequencing, and technical accuracy. I then produced the video using Camtasia, incorporating a natural, conversational voiceover that speaks directly to the viewer.

To reinforce real-world transfer, I included screenshots and screen recordings from the Brivo Door Station installation process, and created illustrative diagrams to represent wiring and installation steps where actual screenshots weren’t available.

Results and Takeaways

Full Development

Text-Based Storyboard

Once the storyboard was done, I built the video in Camtasia. I used SnagIt to capture screenshots and recordings of the platform; Camtasia to develop the videos; and Audiate to generate the voiceover.

To set clear expectations, I opened each video with a concise overview of what the walkthrough would cover.

For learner-friendliness, I used screenshots, screen recordings, and custom-made illustrations to showcase each step visually.

To guide attention and improve clarity, I highlighted the mouse cursor and added callout boxes around key elements, ensuring viewers could easily follow along and focus on the right areas.

For accessibility, I added closed captions to reinforce the voiceover and support viewers who may be watching without sound, or who process information better with captions.

Before sharing with stakeholders, I performed thorough quality checks to ensure technical accuracy, process clarity, and smooth transitions throughout the video.

Once the draft was complete, I shared it with stakeholders for a final review, making small refinements for better clarity and flow.

Within two months of release, the video contributed to an average 27% reduction in Brivo Door Station installation–related support calls, demonstrating that installers were more confident and able to perform tasks independently. Stakeholders praised the step-by-step instructions and visual guidance, which enabled learners to quickly understand complex installation steps and follow along in real time during actual Brivo Door Station installations.

I developed a text-based storyboard in Google Docs that outlined the voiceover script alongside planned on-screen visuals. Throughout the process, I gathered feedback from multiple stakeholders and refined the content through several rounds of reviews. When feedback was delayed, I kept the project moving by proactively following up with SMEs to maintain momentum and ensure that the content was correct before production began. I incorporated suggestions when they supported learner understanding, and gently pushed back when revisions risked adding unnecessary complexity or confusion.